AB99 Privacy Policy

1 About This Policy

This Privacy Policy applies to all users of the AB99 platform, whether you access it through the AB99 website at ab99.plus or through the AB99 mobile app. It covers how AB99 handles personal data collected during account registration, gameplay, deposits, withdrawals and all other interactions with the platform.

AB99 takes privacy seriously. Every player in Pakistan has the right to know what data is being collected about them, why it is being collected, and how it is used. This policy is our commitment to being clear and honest about those practices. If anything in this policy is unclear, you are always welcome to contact AB99 support for a plain-language explanation before you register or continue using the platform.

By creating an AB99 account and using the platform, you agree to the data practices described in this Privacy Policy. This policy should be read alongside the AB99 Terms and Conditions, which govern your use of the platform more broadly.

2 Data We Collect

AB99 collects personal data in a number of ways — directly from you when you register and use the platform, automatically when you interact with the site or app, and from third-party providers where necessary to verify your identity and process payments.

Information you provide directly:

• Full name, date of birth and gender — collected during account registration for identity verification purposes.
• Email address and phone number — used for account communications and security alerts.
• Residential address — required as part of the identity verification process.
• Username and password — used to secure your AB99 account.
• Identity documents — such as CNIC copies or equivalent documents submitted for verification.
• Payment method details — including your JazzCash or Easypaisa mobile number, bank account information or card details as required for PKR deposits and withdrawals.

Information collected automatically:

• Device information — including device type, operating system, browser type and version.
• IP address — used for security monitoring, fraud detection and geographic access logging.
• Session data — including login times, pages visited, games played, bet history and session duration.
• Cookie data — see the Cookies section of this policy for full details.

Information from third parties:

• Identity verification results from third-party verification providers used to confirm your age and identity.
• Payment processing data from JazzCash, Easypaisa, Raast, bank transfer systems and card networks used to confirm deposit and withdrawal transactions.

3 How We Use Your Data

AB99 uses the data it collects for specific, legitimate purposes related to operating the platform and providing a secure, personalised experience for Pakistan players. We do not use your data for purposes beyond those listed here without notifying you and, where required, obtaining your consent.

AB99 will only send you marketing communications — such as bonus offers, promotions and news about cricket betting or new slot games — if you have opted in to receive them. You can opt out at any time through your account settings or by contacting support.

4 Payment Data

All deposits and withdrawals on AB99 are processed in Pakistani Rupees (PKR). AB99 supports JazzCash, Easypaisa, Raast, direct bank transfer, debit and credit cards, and approved mobile wallets. When you use any of these payment methods, certain payment data is processed to complete your transaction.

AB99 does not store your full payment credentials on its own servers. Payment data — such as your JazzCash or Easypaisa mobile number, card details or bank account number — is handled by certified payment processors who are contractually required to maintain strict security standards. AB99 only retains the minimum transaction reference data needed to operate your account and resolve any payment disputes.

Transaction records — including deposit amounts, withdrawal requests, dates and payment method references — are retained as part of your account history. This data is used to resolve payment queries, process refunds where applicable and generate your account statement on request.

5 Data Sharing

AB99 does not sell, rent or trade your personal data to any third party for commercial or marketing purposes. Your information is only shared in the following limited circumstances:

All third-party service providers used by AB99 are bound by data processing agreements that require them to handle your information securely and only for the specific purpose for which it was shared.

6 Cookies

AB99 uses cookies and similar tracking technologies on the website and app. Cookies are small text files stored on your device that help the platform function correctly and allow AB99 to understand how players interact with the platform.

Types of cookies AB99 uses:

• Essential cookies: These are necessary for the AB99 platform to function. They manage your login session, keep you logged in while you navigate, and ensure your account settings are applied correctly. Without these cookies, the platform cannot operate properly.
• Analytics cookies: AB99 uses anonymised analytics data to understand which pages and games are most popular, how long players spend on the platform and where technical issues occur. This helps AB99 continuously improve the experience for Pakistan players.
• Preference cookies: These remember your platform settings and preferences — such as language or notification preferences — so you don't have to reset them each time you visit.
• Security cookies: Used to detect and prevent fraudulent activity, protect your session and flag unusual login patterns for investigation.

AB99 does not use cookies to track your browsing activity on other websites or to build advertising profiles. You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use the AB99 platform.

7 Data Retention

AB99 retains your personal data for as long as your account is active and for a period thereafter as required to meet legal, financial and operational obligations. Specifically:

• Active account data — retained for the full duration of your AB99 account and updated as your account activity changes.
• Transaction records — PKR deposit and withdrawal records are retained for the period required to support payment disputes, chargebacks and account reconciliation.
• Identity verification documents — retained for the period required following account closure to meet applicable record-keeping requirements.
• Communication records — support conversations and emails are retained for a reasonable period to allow AB99 to reference previous interactions if you contact support again.
• Gameplay and session data — retained for internal analysis, responsible gaming monitoring and dispute resolution purposes.

When data is no longer needed and retention obligations have been met, AB99 securely deletes or anonymises it so it can no longer be linked back to you personally. You may request early deletion of certain data by contacting AB99 support — see the Your Rights section for details.

8 Security Measures

AB99 takes data security seriously and applies multiple layers of protection to keep your personal information and PKR transaction data safe. Our security measures include:

• Data encryption: Personal data and payment information is encrypted in transit using TLS (Transport Layer Security). Sensitive stored data is encrypted at rest.
• Access controls: Access to player data within AB99's systems is restricted on a strict need-to-know basis. Only authorised personnel with a specific operational need can access personal data.
• Session security: AB99 uses session tokens and automatic session timeouts to reduce the risk of unauthorised access if you leave your account unattended.
• Fraud monitoring: AB99 continuously monitors account activity for unusual patterns that may indicate fraudulent access, account takeover attempts or financial fraud. Suspicious activity triggers an automatic security review.
• Two-factor authentication: AB99 supports additional login security measures to make it harder for unauthorised parties to access your account even if they obtain your password.

While AB99 takes all reasonable technical precautions, no online platform can guarantee absolute security. You are responsible for keeping your own login credentials secure. If you suspect your AB99 account has been compromised, contact support immediately to have it secured.

9 Your Rights

As an AB99 player, you have the following rights regarding your personal data. You can exercise any of these rights by contacting AB99 customer support:

• Right to access: You can request a copy of the personal data AB99 holds about you at any time. AB99 will provide this within a reasonable timeframe.
• Right to correction: If any of the personal data held on your account is inaccurate or out of date, you can request that it be corrected. Some data — such as your registered name — may require identity verification before it can be changed.
• Right to deletion: You can request that AB99 delete your personal data. Note that some data must be retained to meet legal and financial obligations, and AB99 may not be able to fully delete all data immediately. AB99 will explain what can be deleted and what must be retained.
• Right to restrict processing: In certain circumstances you can request that AB99 restrict how it uses your data while a dispute or query is being resolved.
• Right to withdraw consent: Where AB99 processes your data on the basis of your consent — such as for marketing communications — you can withdraw that consent at any time without affecting your account access.
• Right to account closure: You may close your AB99 account at any time. Closing your account does not automatically delete all associated data, as some records must be retained as described in the Data Retention section.

10 Minors and Age Verification

AB99 is strictly for players aged 18 and above. AB99 does not knowingly collect personal data from anyone under the age of 18. Age verification is a required part of the account registration and KYC process on AB99, and accounts where the registered user is found to be under 18 will be closed immediately.

If you believe a person under the age of 18 has registered an AB99 account, please contact support so that the account can be investigated and closed promptly. If you are a parent or guardian and are concerned about a minor accessing online gaming platforms, AB99 recommends using parental control software on shared devices.

AB99 supports responsible use of the platform. For guidance on self-exclusion, deposit limits and session reminders, visit the Responsible Gaming page.

11 Policy Changes

AB99 may update this Privacy Policy from time to time to reflect changes in how the platform operates, the data it collects, or applicable legal requirements. When material changes are made, AB99 will notify registered players through a notice on the platform or by email to the address on your account.

The updated policy will take effect from the date shown at the top of the page. Your continued use of AB99 following the effective date of any changes indicates your acceptance of the revised Privacy Policy. If you do not accept the changes, you should stop using the platform and may request account closure by contacting support.

The current version of this Privacy Policy is always available at ab99.plus/privacy-policy. AB99 recommends checking this page periodically so you are always aware of how your data is being handled.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how AB99 has handled your personal information, please get in touch with the AB99 support team. We are available 24 hours a day, 7 days a week and respond in Pakistan English.

You can reach AB99 support through the live chat feature on the platform. Alternatively, the support email address is displayed in the footer of every page on the AB99 website. For data-related requests, please include your registered account email and a brief description of your request so we can assist you as quickly as possible.

For questions about bonuses, deposits, withdrawals or general account queries, the AB99 support team handles all of these too — you don't need a separate contact for different topics. One team, one contact point, available around the clock.